​Cherwell empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise.

Visit https://www.cherwell.com/products/industry-solutions/state-and-local-government/ to learn more.

Transform the Citizen, Employee, and Constituent Service Experience

Create self-service portals for every kind of user and department, from unemployment to construction and utilities. Out-of-the-box (OOTB) portals enable you to deliver a catered experience at scale that help boost adoption, retention, and empower faster decision-making — with no extra cost for portal users. With knowledge base and service catalog, employees can get onboarded and off-boarded faster than ever before. And with concurrent licensing, your team can provide support no matter the day or time.

Discover New Savings Through Modernization and Innovation

Government agencies have spoken, and they all consider AI, analytics, and cloud as the top three game-changing technologies for their industry.* Luckily, our cloud-based Enterprise Service Management (ESM) platform can deliver on all three. Incorporate automation and sophisticated reporting into your day-to-day processes to optimize resources and costs. Reinvest time and money saved into other strategic projects.

*Gartner, 2019 CIO Agenda: Government Insights, 2019.

Proactively Keep Government Intel Protected

The #1 area of technology investment for government agencies this year includes cybersecurity.* Keep security risks and exposure at bay with our purpose-built Information Security Management (ISM) solution. Continuous monitoring allows you to reduce exposure and anticipate any potential data breaches and outages. Automation and insights allow you to respond and resolve security threats rapidly.

*Gartner, 2019 CIO Agenda: Government Insights, 2019.

Support Consolidation and Reorganization Scalably

Our no-code platform and visual builder means you can configure workflows without help from developers, decreasing time to value and creating new efficiencies employees will smile about. Flexible integration capabilities and mergeable applications (mApps) allow you to connect with critical systems and say goodbye to disparate data. 11 built-in ITIL processes and ESM solutions enable you to expand service delivery to other groups with ease. HR? Security? Police? Fire? Emergency Services? No problem.

Contract Name Contract Number Sector State
CIO-CS HHSN316201500012W Federal
GSA Multiple Award Schedules GS-35F-267DA Federal, State
SEWP V Group A: NNG15SC07B; Group D: NNG15SC98B Federal
State of California Multiple Award Schedule (CMAS) 3-16-70-1047B State California
State of Maryland Multi-Vendor COTS IDIQ 06B02490021 State Maryland
State of New Mexico Multi-Vendor IDIQ 60-000-16-00075 State New Mexico

Today's business climate may be one of the toughest in history—and never has IT been played a more critical role in ensuring your enterprise keeps going. Your company’s greatest assets, however, are not servers or software, but the employees.

Nothing is more fundamental to employee experience during this time than the technology services your team provides—and there are many ways you can leverage your investment in Cherwell Service Management to ensure maximum employee productivity and engagement.

Cherwell Service Management helps you accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive—no matter where they’re working. Contact DLT to learn more.